I'm pretty sure i've railed on this subject before, but yesterday just drove the fact home once again. We have a self-serve photocopier outside of our storefront. It's old, and it's backwards from most machines; you have to place an 8.5x11 sheet vertically on the right side of the glass centered top to bottom, and you have to place a legal sheet horizontally across the glass, again centered top to bottom. We have a little diagram illustrating exactly this, and my boss has gone as far as "idiot proofing" the machine by placing a cardboard outline over the area of the glass that you shouldn't be using, so the only glass showing is a fat looking sideways T shape to allow for both sizes of paper.

We have had more people fucking up copies since this has happened than before! People get so mad at us that they are idiots and can't read or figure out the copier, and some even attempt to remove the cardboard so they can place their copy in the worst position possible to make a copy. Then they come up to the counter with half-copies, which they fucked up by not reading the instructions, ignoring the stenciled area and not selecting the proper paper size, and say "i had ten good ones and these 3 are bad." Because you're an idiot! It's a damn photocopier! I take a sick pleasure in directing people to the diagram area that is so obvious a blind grandmother should be able to make a copy, and i enjoy making them feel like fools. Is this wrong, 'cause it feels oh-so right! We are actually at the point of removing legal size copies from that machine, so that the only area of glass showing will be one 8.5x11 rectangular area on the right hand side of the glass centered top to bottom. Period. Then only half of the users will be fucking up their copies instead of most of them.

Open your eyes people - copier instructions aren't the only things you are missing - i'm sure of it.