This is the one thing my boss says separates the men from the boys - accountability. And he's right. We have a self-serve photocopier out front of our storefront and it boggles the mind that a) even with specific directions clearly listed for paper placement and functionality that people mess up their own copies all day long, and b) when they do so, it is somehow the machine's fault, or worse, our fault (!), even though it specifically states that the customer is responsible for all copies made. If you can't or don't bother to read the posted directions and disclaimers, clearly printed in the English language, how does that still make us responsible for your stupidity and resulting mistakes? If i had a dollar for every time i hear "Do i have to pay for this one, it didn't turn out", or "I have 6 good copies and these 3 are garbage", I could retire at this very moment. We have to pay for every copy made from that machine, so it's either us or your dumb ass. Free copies for the next guy that comes up to me and says "I made seven copies - six good ones and one mistake." Accountability, people.